Posted 04/29/2020 by
During a recent Q&A, I had the pleasure of talking with John Brookbank—Vice President of Americas Distribution Sales for Cisco—about the company’s 70-billion-dollar business in the US, Canada, and Latin America, and how working remotely during the COVID-19 pandemic has affected both Cisco employees and customers.
Posted 06/18/2019 by
In a recent survey ScanSource conducted of SMB retailers across various business verticals, 96 percent of owner/operators said they are in charge of determining the investments their businesses must make, and 84 percent said they like trying new things for their business. SMB retailers know they are competing with big-box stores and online empires, and they look to deliver outstanding customer service in order to gain repeat business. While we have seen a rise in e-commerce over the last decade, many consumers agree that shopping in a brick and mortar store is still necessary. An online shopping experience most notably lacks one thing: the unparalleled customer experience that can be created in-store.
Posted 03/12/2019 by
Contactless payments: think RFID cards, Apple and Samsung Pay, and smart watches. Depending on where you are in the world, you’re either familiar with and comfortable using the technology, or you’re reluctant to even give it a try. So, why the geographical differences? Chances are high that one’s willingness to utilize contactless payments stems from their government’s decision, or lack thereof, to embrace near field technology (NFC).
Posted 01/08/2019 by
The latest episode of our technology channel podcast features Encore Technology Group’s President and Chief Strategy/Technology Officer, Michael Knight. What are we chatting about this month? First, Facebook’s latest in a string of security gaffes dealing with the sale of consumer data (this one may make you ditch the platform for good!). Next we touch on fraudulent tactics and dirty dealings on Amazon Marketplace. We read the Verge’s recent exposé of the topic and it really made us question our holiday shopping lists and the products we had delivered in the last few weeks.
Posted 01/18/2018 by
ScanSource Chief Technology Officer Greg Dixon shared his predictions with Channel Executives magazine to discuss where the Internet of Things, or IoT as it’s more fondly called, is heading into 2018.