Skip to Main Content

Design Engineering

At ScanSource, we provide award-winning, pre-sale technical support on every product we sell. Our Mitel and heritage ShoreTel-certified technicians have the answers you need to get up and running.

Contact our Design Engineering team at 833.231.1746. Our staff is available from 8:30 am until 5:30 pm ET. Or, you can email us:

Our Technical Services department includes:

  • Vendor and industry-certified systems engineers
  • Pre-sale support on heritage ShoreTel and Mitel products
  • State-of-the-art unified communications lab
  • 3:1 ratio of sales to technicians; seated next to sales
  • Consistent achievement of high customer satisfaction
  • We maintain a 93% deflection rate across all our manufacturing partners (only 7% of our cases require escalation to vendor’s tech support team)
  • Wide range of support experience and certifications
  • Technical lab for problem resolution and interop testing
Contact us today at 800.944.2432 for more information.